Kay Jewelers at 3265 West Market Street Unit 220, Akron, Ohio.

Westmoreland Mall, Greensburg Pa, the management sucks. Just for your FYI I have 13 pieces of jewelry from your store. Nobody in store 8pm. Dec 28 3 total employees. 1 Leaning on counter , one up against the wall, the other sitting munching on something , I'm in retail myself I was actually stunned with their responses. I walked in and right away CALI (asst manager) asked me " how many pieces have your worn since last time ". Really, more than half my jewelry is from my late husband. So then an assoc took my jewelry inspected it and NOW there are 2 pieces that need fixed !?? Have not worn, keep in mind. She blamed it on condensation??? My jewelry is kept in the boxes they are kept in and in jewelry armoire ,, so I asked for manager who was MANAGER BRIAN , bald headed , he just looked at me and I said " how could this be I don't wear them, these have been checked over and over again what's going on here and his response was " I don't follow you around 24/7 to watch you " and he walked away. I was like seriously. !! He just called me a LIAR He then went to the back and ignored me !!One stone in earrings was loose and bracelet a diamond missing. I have the extended warranty and still charged $114 later. Would u be upset. ??? The assoc took 3 pieces of jewelry that I wanted to be cleaned , and I packed up my remaining jewelry and left and my husband waited for them, while ALL 3 went in back to clean them. WOW They suck !!! I recently returned on Jan 11 to pick up Cali (asst mgr) and the same associate who checked them and another guy was there with dark hair and beard The guy who checked me out show me the jewelry in the palm of his hand, said they tighten earrings (how do I know ) and the same with bracelet. He asked if there was anything else he could help me with ( keep in mind the whole time HE DID NOT make eye contact with me) was there a red flag on my jewelry ????? I said I will not be shopping with Kays any longer, no questions asked as to why ? and he said " Sorry to hear that " STILL no eye contact and asst mgr CALI was right by his side and I can't believe SHE SMILED !! WOW. Rude individuals, if there were customer in the store while I was there (and still plan on when ever I go to the mall for anything ) and I see a "Guest" in your store as "We call them " I will give them a HEADS UP to GO ELSEWHERE.! There are NO STARS for this review !! I'm so hurt and disgusted. As I already know , nothing will be done on this situation!!! Soooooooooo ANOTHER LOST CUSTOMER and ripped up Kay Jeweler Card.!!